A few weeks ago I was at a Dallas Stars hockey game with my kids and I was speaking to the person behind the counter who was taking my order (of course all the kids are talking in my ear Dad I want this and that). I finally sorted everything out and one of the items was popcorn and the customer service person said to me, “I am sure you don’t want the commemorative box which is $3.00 more, but I have to ask.”
Of course I paused and said to myself, “What’s the point? Why even ask if you are going to present it that way?” I thought about saying, “Yes, I want it,” because I wanted to see if they would talk me out of it and even charge the right amount but I didn’t.
Lots of staff do this when they are presenting options or answering questions. I am sure this has happened to you as a buyer or seller when someone asks a question and instead of stressing the positive and a few benefits, the person stresses the long timeline of here is why you don’t want to do it that way.
I say stay positive. Stress the benefits of your product and service and never go negative first!
Believe in what you are selling and never talk someone out of buying something from you!
- Does this happen to you?
- Is this a trend?
Can you teach someone to be positive?
I look forward to reading your comments.