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Was This Strategic, Negotiating, or Something Else?

Recently, I got my bill from my lawn service. I have been using the same guy for over 4 years and times I have noticed his pricing to be a little…let’s just say…creative. As I was reviewing the bill I noticed it was for 6 visits over 3 months and all he did was rake leaves. For that service alone, the monthly breakdown was $180 for January and $160 for February & March…which seemed very high. I checked back in my records to see what I was charged for that exact service and number of visits in 2014. Turns out, I was charged $270…clearly significantly less than this year.

I am sure you can imagine the thoughts that went through my mind! The question was: How would I handle it?

Well, here’s what I did. I sent a text to my lawn guy that said: “Hi this is Merrill Dubrow (and my address) I received your bill over the weekend but I’m pretty sure my bill was confused with someone else’s since this bill was for $500 and last year you only charged me $270 for these services. Please let me know.”

  • What do you think of my text?
  • Was it strategic?
  • Was it negotiating?
  • How would you have handled the situation?
  • Has something like this happened to you?

    I look forward to reading your comments!

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