Archive for the 'Business' Category

Know Your Company . . . Know Your Competition!

Wednesday, September 2nd, 2009

A few weeks ago I was watching the 2008 World Series of Poker on ESPN. Please stop laughing. I know that event happened last year and yes I know who won but there wasn’t a ton of other things on and I like to watch poker on TV from a strategy standpoint. Most professional poker players would say that in order to be successful, you need to read the other players better than playing your cards. In essence, know the competition, know their tendencies, understand them . . . really understand them and you will probably beat them.

I paused for a minute or two and asked myself is the same true about all industries and specifically the market research industry. If you are a finalist for a piece of business:

  • Do you know who the competition is?
     
  • Do you know what your strengths are compared to them?
     
  • Do you try and highlight their weaknesses?

To me it was interesting to think about and relate it to our company.

Yes in this economy, price is a deciding factor on lots of projects–more than many people would like to admit. But with that said, there has to be a number of projects where highlighting your strengths vs. the competition should come into play.

If that is the case what are you doing about it?

  • Do you ask clients who else is in the bidding process?
     
  • How much information do you know about the competition?
     
  • Are you on their websites?
     
  • Do you review their ads and marketing materials?
     
  • Do you get their newsletters?
     
  • Do you know their pricing strategy? (Okay, I’m pushing the envelope a little bit and know that most people WON’T admit that.)

I look forward to reading your comments.

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It Used To Be WHY NOT And Now It Appears To Be WHY BOTHER!

Friday, August 21st, 2009

For me something seems to have changed in the past year. Maybe it is the economy or just a cycle but lots of businesses seem to be going through this. Years ago I used to feel and hear a lot of people who were treating their clients like gold. It always seemed that "WHY NOT?" was the standard. Anything could be done to please a customer and no request was ever too big. You felt the company would do anything for you 24/7. It almost seems like that has turned into "WHY BOTHER?" What’s the point? I am probably not going to get a bonus or anything extra so why should I go above and beyond. I have seen this so many times in so many retail establishments it isn’t funny! Way too many to count. But from where I am standing it doesn’t end with them.  It seems like it’s contagious and in most businesses.

Have you noticed this as well?

  • What happened?
     
  • Is it the economy?
     
  • Is it the last few generations of workers?
     
  • Is it work ethic?

Whatever it is I really don’t like it. I think the mindset really needs to change and change quickly.

Employees make the difference if the cash register rings! If revenue is going to go up it needs to be a team effort and everyone contributing to ensure every customer is happy every time they do business with the company.

What are your thoughts?

I really look forward to hearing your comments.

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Good Reference, No Reference, Bad Reference. What Do You Do?

Friday, July 31st, 2009

I am sure that most people who are reading the blog have taken a call from someone who is looking for a reference. They would like a little insight on how talented the person was, would you rehire them, why did they leave, what were their strengths and weaknesses and plenty of other questions.

The question is how do you handle it? Clearly that question is somewhat easy to answer if the employee was terrific, a hard worker, made a difference and you were sorry to see them go.

The questions is what if:

  • You only worked with them for six months?
     
  • You didn’t have a great experience with them?
     
  • They always called in sick?
     
  • They missed tons of deadlines?
     
  • You worked with them fifteen years ago.
     
  • They were difficult to manage?

What do you say then?

Does it also depend on how well you know the person asking the questions?

I must admit I do struggle with this sometimes and frankly would rather NOT answer the questions rather than giving out a bad reference. On the other hand I tend not to hide my feelings about a co-worker and will mention things that need to be improved while I am working with them.

How do you handle these situations?

With more and more people in transition, this is leading to more and more of these types of calls.

I am really interested in your comments.

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Isn’t It All About Referrals?

Monday, July 6th, 2009

A few weeks ago I was speaking with my buddy KW and he said I have to see the movie The Hangover. He said it was absolutely hysterical and the funniest movie he has seen since Wedding Crashers. I must admit I had never heard of the movie but said that I was going to try and see the movie that weekend.

My sense is, what I described happens to most of us . . .  in fact very often!

When was the last time a friend of yours:

  • Gave you a restaurant recommendation?
     
  • Was excited about a new car they bought?
     
  • Talked about how much they enjoyed a conference they attended?
     
  • Described a new TV show?
     
  • Talked about how great their dry cleaner is?
     
  • Told you how much their insurance broker helped them out?

All of these things have happened to me recently. In addition to that, last week we landed a large piece of new business. Yes it was exciting (very in fact) because it was a two year tracking study. Yes it was exciting because the project is over $500,000. Yes it was exciting because this is a NEW client. But more important than all of that, it was VERY exciting to me because this was a referral. The lead came from one of our current clients who passed on our name to them. To me this is the greatest form of flattery. When a client is so excited about your service sometimes they are willing to share that experience with their friends and industry contacts. It just doesn’t get any better than that!

Isn’t a company’s greatest sales tool referrals?

I believe so! So many companies (including M/A/R/C Research) don’t use this to our advantage.

  • We don’t ask our core clients for referrals!
     
  • We don’t strategize enough about this!
     
  • We don’t have a formal program in place!

For us that needs to change. We do follow-up surveys with our clients after projects as well as with our prospects and frankly our customer satisfaction scores are amazing and off the chart.

We need to really start to change our thinking on asking for referrals.

  • The real question is, "What about you?"
     
  • Are you in the same boat as us?
     
  • Do you have a formal program in place?

I look forward to reading your comments.

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Six Months In The Record Books And Six Months To Go! How Do You Feel?

Wednesday, July 1st, 2009

As you read this posting, the year is half over. You have heard over and over how difficult and challenging the economy is and how that has affected all of our businesses.

  • So how do you feel about things?
     
  • How is the morale of your team?
     
  • Is your strategy working?
     
  • Are you ahead of budget?
     
  • Are things getting better for you?

For us, we have had a pretty good year. For some reason the economy hit our company hard in August and September of 2008. Since then we have responded nicely, picked up some new clients and are really focusing everyone on delivering more insight to our current clients to ensure they truly see us as a partner.

I truly believe that companies that made the necessary moves and decisions in the past year will pay huge dividends in the years to come.

I feel much better about the economy and what is going on than I did six months ago. I am hearing from many clients and prospects that budgets are starting to loosen up and the second half of the year will be better than the first half.

  • Are  you hearing the same thing?
     
  • What are you hearing?

I believe that by second quarter of 2010, things will be in a much different and better place and what we went through will be in the history books.

Do you agree with my timeline?

I look forward to hearing from you.

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Today Is A New Holiday – Time To Brag Day! What Does Your Company Do?

Wednesday, June 10th, 2009

Everyone has heard of July 4, Memorial Day, Christmas, New Year, but have you heard of Brag Day? Well, maybe not because I just invented it. Since this blog now regularly gets over 1,000 visitors per week, I thought I would give people a chance to explain what they do, what services they provide and who is a perfect client. All for the low, low cost of nothing! Use this as a nice and easy way to network. If you do this right it should lead to a few opportunities.

So today is BRAG Day. The only thing I ask is that you try and be a little to the point and not too wordy. Feel free to include:

  • Cool projects that you may have completed
     
  • Where you are located
     
  • Something that you offer that no one else does
     
  • Links to your site
     
  • What separates you from your competition
     
  • Associations that you belong to
     
  • Things that you are proud of

I look forward to reading your comments and seeing if there is an opportunity for us to work together.

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Ask Not What Your Company Can Do For You — Ask What You Can Do For Your Company

Wednesday, May 20th, 2009

It has been almost 50 years ago that John F. Kennedy said, "Ask not what your country can do for you — ask what you can do for your country."

I have always admired JFK and not only what he said but how he said it. Clearly he was a great communicator. I believe his famous quote should be tweaked ever so slightly in 2009 and changed to "Ask not what your company can do for you — ask what you can do for your company."

Hopefully over time your company has provided for you. During that time you received training, went to conferences, had your 401k funded, received raises and bonuses and provided a nice atmosphere.  If they haven’t, you might be working for the wrong company.

Unfortunately in 2009 companies need their staff more than ever. They need you to find ways to increase revenue, decrease expenses and improve the bottom line. They need you to take care of clients. Deliver every day on every project. In essence the new standard is to be GREAT! Anything less than that and your current clients might go elsewhere. They might call your competitor which will obviously have a negative effect on revenue.

Companies today need your best effort! This is the hardest business environment that I have ever worked within and I am sure that is true for many of you.

So I say to you, "Ask not what your company can do for you — ask what you can do for your company."

What are you doing for your company?

How are you going above and beyond for your company?

Do you believe most people are working harder now?

I look forward to reading your comments.

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Sorry Mrs. Fields You Let Me Down!

Monday, May 11th, 2009

So there I am in Las Vegas at McCarran Airport.   Just finished a great lunch that consisted of fries, a burger, and water and am now ready for dessert prior to jumping on a plane. I look up and there I see Mrs. Fields cookies — hello warm cookies. I sprint over there — ok walk somewhat fast — and get in a line with five other people craving something sweet. As I get closer to the counter I see two employees standing and talking with each other and every minute or so acknowledging a customer. At this point I notice there are six bins for cookies. Four of them are empty and the other two only have one in them. No problem I say (to myself).  They have some hot cookies in the back and haven’t moved them forward to the counter. As the countdown begins in a few more seconds I will be at the front of the line and have a few warm cookies.

The person behind the counter finally looked at me and said "yes." With excitement I respond, "What cookies do you have in the back?" She doesn’t answer me and I restate: "Do you have any warm cookies?  These bins are empty." Much to my surprise, she didn’t answer me again although she did shake her head as to say "no." I couldn’t believe it!  In the middle of the day around 2:00, Mrs. Fields has no warm cookies! . . . Has no cookies and apparently staff that isn’t customer friendly and really couldn’t care less. I proceed to walk out of line in sheer disappointment and frankly frustration that people treat CUSTOMERS like that!

  • What companies have you been disappointed with recently?
     
  • Did you still make a purchase?
     
  • Will you go back to them again?

I look forward to reading your comments.

P.S.  I have had other great experiences with Mrs. Fields.  It just was that this one wasn’t good at all.

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What Words Do You Like In Advertising?

Friday, May 8th, 2009

As you know I try and read USA Today daily. For the past six months I have been cutting out full page advertisements that companies have placed in this newspaper. At this point, there must be 150 ads sitting on my desk (please read on–before you call me a packrat) and a few times a month, I will review them to see what words and messages companies are keying on during this challenging economic time. I went through them and listed twenty-two of them in alphabetical order:

  1. Challenge
  2. Champions
  3. Confidence
  4. Demand the best
  5. Dependable
  6. Exclusive
  7. Frugal
  8. Happiness
  9. Honor
  10. It deserves
  11. On time
  12. Stability
  13. Stick Together
  14. Stimulate
  15. Stimulus
  16. Stimulus package
  17. Struggle
  18. Thank you
  19. Together
  20. Trust
  21. Understand
  22. We salute

For me I really like these words: confidence, exclusive, honor (especially in the context of being their client), understand and trust. For me these words will resonate with me and make a difference, and I believe using the right words makes an ENORMOUS difference in advertising. Even more so now, than perhaps ever before.

The words that don’t work for me is anything to do with the stimulus package, stimulus, stimulate; they have a negative connotation in my mind. I also don’t like we salute, frugal and struggle in advertising. It doesn’t work for me and especially the word frugal never works for me. Frugal seems cheap, inexpensive and not worthy. Just my opinion.

I realize that you don’t have the advertising in front of you but I still think you can answer these few questions:

  • What words do you like?
     
  • What words do you think make a difference?
     
  • What words do you not like?

I look forward to reading your comments.

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Attention Business Professionals: Time For Another Mentor–This One Is A Little Different!

Monday, May 4th, 2009

One definition of the word mentor is "A wise and trusted counselor or teacher."  For me that person tends to be a business person who has tremendous years of experience and is a little older. If you stop and think of all of your mentors: your parents, your professors, your boss perhaps, they tend to be a little older.

Do you want to know about:

  • The latest fashion?
     
  • The latest cool piece of technology?
     
  • The new up and coming website?
     
  • The best social networking site?

I am not sure any of my mentors could answer those questions. Well if they can’t, who can? You could possibly Google for some of this stuff. I think an easier way is to have a reverse mentor. This person is typically up in their early twenties and into technology, outgoing and is up-to-date on the new social networking sites. This person will be a valuable resource for you.

I have had one for about four months and it has helped me tremendously. In addition to the things listed, they can help you motivate the younger generation. For my reverse mentor I will try and speak with them a few times a month and get together every other month.

  • Do you have a reverse mentor?
     
  • If so, how long have you had one and has it helped?
     
  • If not, do you think it is a good idea?

I look forward to reading your comments.

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