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Attention Researchers: What Questions Are We Missing?

When you have someone on the team that gives notice, a few things probably go through your mind very quickly:

  • Why are they leaving?
  • How quickly can we replace them?
  • Do we need to replace them, or can we incorporate their responsibilities into others?
  • In terms of morale how much does it hurt the company?

All important thoughts for sure. But to me there is also one more important thing to do: the exit survey. We try and complete an exit survey with everyone who leaves the company.

Here are some of the questions we ask:

  • Why have you decided to leave the company?
  • What could we do to improve the atmosphere of the company?
  • Did you receive enough training and support to do your job effectively?
  • Do you think management adequately recognizes employees’ contributions?
  • What do you think you will miss the most about the company?
  • Under what circumstances, if any, would you consider returning to the company?

Our goal is too keep exit surveys short. I have heard too many stories of long exit surveys which I believe are counterproductive.

What are we missing?

What questions do you ask?

How important is the process to you?

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