
A few weeks ago I was having dinner with my sister and cousins in Florida. While we were outside talking, my cousin said, “Ok we are all set” I looked at him and asked, “How do you know? Are you a mind reader?” to which he replied, “No I just got a text from them saying our table is ready.”
I think this is brilliant for so many reasons!
- Why not use the technology of today as opposed to a buzzer?!
- I am the only person using my phone as opposed to a buzzer that everyone has touched!
- My cell phone has better range than a buzzer which would allow me to perhaps go shopping/browse while I am waiting
- Strategically, this allows them to communicate with their customers (done the right way ) after they leave. They can do this with a short survey, coupon or a message that we miss you!
I really think this is brilliant and I haven’t seen it used in any other restaurants.
- What do you think?
- Does this concept make sense to you?
- Would you rather get a text than hold a buzzer?
- Have you used this technology in any other restaurants?
I look forward to reading your comments.
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Quote of the Day…
Friday, March 13th, 2015Time to try something different. Time to make a hard decision! Time to look at a situation a little differently!
I look forward to reading your comments.
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