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Waiting For a Table…I Say No to Giving Me a Buzzer…Yes to New Technology!

A few weeks ago I was having dinner with my sister and cousins in Florida. While we were outside talking, my cousin said, “Ok we are all set” I looked at him and asked, “How do you know? Are you a mind reader?” to which he replied, “No I just got a text from them saying our table is ready.”

I think this is brilliant for so many reasons!

  1. Why not use the technology of today as opposed to a buzzer?!
  2. I am the only person using my phone as opposed to a buzzer that everyone has touched!
  3. My cell phone has better range than a buzzer which would allow me to perhaps go shopping/browse while I am waiting
  4. Strategically, this allows them to communicate with their customers (done the right way ) after they leave. They can do this with a short survey, coupon or a message that we miss you!

I really think this is brilliant and I haven’t seen it used in any other restaurants.

  • What do you think?
  • Does this concept make sense to you?
  • Would you rather get a text than hold a buzzer?
  • Have you used this technology in any other restaurants?

I look forward to reading your comments.

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