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Archive for April, 2015

Selfie Stick – Yes or No

Wednesday, April 29th, 2015

What do all these places have in common? The Museum of Modern Art in New York, the Getty Center in Los Angeles, the Smithsonian’s Hirshhorn Museum and Sculpture Garden in Washington DC, The Kentucky Derby, and Yankee Stadium?

Give up? None of these places allow you to bring in and use a selfie stick! The have all imposed a ban on the gadgets over safety concerns. The safety concern represents a potential risk to damaging the art or potentially hitting someone. Over the past few months more and more people are using selfie sticks. Because of safety concerns is this a trend that will be short lived and go away?

Best 4 1/2 Minutes of My Life!

Monday, April 27th, 2015

It’s almost that time again to renew my driver’s license which frankly I really don’t like to do. The lines are long, the forms always seem confusing to me and there is nothing fun about the experience at all.

Well finally my renewal information arrived and as I was reading it…
there were THREE ways to renew:

  1. In Person
  2. Mail
  3. Phone

It was before 7:00am in the great state of Texas and I decided to make the call. Without speaking to anyone I was able to punch in every piece of information they needed including payment and a donation to a charity! The experience was easy, amazing and I can’t wait to do it again! Since I have a time element on my phone knew the entire process took less than 4 ½ minutes!

  • Have you renewed your license online or by mail?
  • How was the experience?
  • How much do you like going to the Department of Motor Vehicles to renew your license?
  • Any funny stories that you would like to share?

I look forward to reading your comments!

Who’s Coming to Dinner Quiz

Friday, April 24th, 2015

The dinner will be wherever you want and money is no object. The dinner will be for three hours and you get to invite three people to join you. Those guests can be anyone from Presidents to athletes or Noble prize winners. Additionally, your three guests can be living or deceased.

My question is: who are you inviting?

Click Here to Take The Quiz.

Beer Sampler?! What a Great Idea!

Wednesday, April 22nd, 2015

Although I don’t often drink alcohol, I do enjoy beer. When I drink beer I really enjoy a beer taster which, if you’re unfamiliar, is 4 to 6 beers 3-5 ounces each.

The key to a beer taster is that it allows me the opportunity to taste a number of different brands. Well, a few weeks ago I hosted some out-of-town guests so I went to purchase some beer and noticed the coolest thing! A sampler six pack! The six pack was comprised of 3 different varieties of beer, 2 bottles of each. This was the first time I had seen this and loved the idea! Of course, I bought the variety pack (pictured here) and I am really excited to share it with my guests.

  • Have you ever seen a beer sampler six pack?
  • What do you think of the idea?
  • Do they have a wine sampler pack?
  • If they don’t have a wine sampler pack, should they?

I look forward to reading your comments!

A Quick Quiz About Celebrities and College Football!

Monday, April 20th, 2015

Time to take a fun and quick quiz about celebrities and the great game of football! Good luck to all.

As usual, the quiz will be timed so no need to use the web or call any friends for help!

Click Here to Take The Quiz.

Red and Green Lights: I Say Brilliant! What Do You Say?

Friday, April 17th, 2015

Does this sounds familiar? You’re at the airport driving around looking for a parking spot and with each second that passes you are getting a little more aggravated & irritated. A few minutes pass by and now you are dizzy from driving around in circles and concerned about missing your flight! Sound familiar?

So now you can look down a long row of parking spaces and know, without having to drive the row, if there’s a free parking space! If the light above the space is red, it’s occupied. If you see a green light, head on down there and the space is yours!”

I think this is truly brilliant!

  • What do you think?
  • Have you seen this system at any other airports or shopping malls?
  • Have you seen any other systems that solve this problem as well?

    I look forward to reading your comments!

Was This Strategic, Negotiating, or Something Else?

Wednesday, April 15th, 2015

Recently, I got my bill from my lawn service. I have been using the same guy for over 4 years and times I have noticed his pricing to be a little…let’s just say…creative. As I was reviewing the bill I noticed it was for 6 visits over 3 months and all he did was rake leaves. For that service alone, the monthly breakdown was $180 for January and $160 for February & March…which seemed very high. I checked back in my records to see what I was charged for that exact service and number of visits in 2014. Turns out, I was charged $270…clearly significantly less than this year.

I am sure you can imagine the thoughts that went through my mind! The question was: How would I handle it?

Well, here’s what I did. I sent a text to my lawn guy that said: “Hi this is Merrill Dubrow (and my address) I received your bill over the weekend but I’m pretty sure my bill was confused with someone else’s since this bill was for $500 and last year you only charged me $270 for these services. Please let me know.”

  • What do you think of my text?
  • Was it strategic?
  • Was it negotiating?
  • How would you have handled the situation?
  • Has something like this happened to you?

    I look forward to reading your comments!

Check Out Jet Blue’s Word Cloud

Monday, April 13th, 2015

Last month, I flew Jet Blue with my kids and noticed the mouse pad that the customer service person was using was a word cloud. Words included on the cloud were words like:

  • Integrity
  • Passion
  • Caring
  • Safety
  • Fun

Of course, this gave me a chance to think about their airline and if I think those words are appropriate for them. I must admit, though I am not a frequent flyer of Jet Blue, I like their service, planes and amenities (especially the individual TV’s). For me, the words they use are pretty good but I probably would take out “integrity” and insert “technology” or “cutting-edge”. Not really sure what integrity references for an airline…does it mean they show integrity with their fares? Schedules? Timely delivery?

  • Do you fly Jet Blue often?
  • Are you a fan of their airline?
  • What do you think of the words they used for their word cloud?

    I look forward to reading your comments!

Congratulations! You Are a Pro Athlete!

Friday, April 10th, 2015

For many years, I have always wanted to be a pro athlete. Even though I didn’t have the skills, body type, coordination or size that didn’t stop me from day dreaming.

Perhaps you are like me! If you are, time to take a quick quiz and tell me about your sport and team!

Click Here to Take The Quiz.

Keys to Great Customer Service…Does Chase Bank Have it Right?

Wednesday, April 8th, 2015

Recently, I was at the counter of a Chase bank and as I was waiting I noticed a computer had rotating screens about customer service. The first screen was labeled “KEYS TO GREAT CUSTOMER SERVICE” and the five following screens were:

  1. Do the Right Thing
  2. Own the Customer Issues From Start to Finish
  3. Exceed the Expectations
  4. Always be Courteous and Professional
  5. Build Lasting Relationships

I was there for a few minutes and watched them go by a few times which, of course, gave me a chance to: pause, write them down and think about them.

I really like the list, especially number 2. I don’t think enough companies handle customer issues as well as they potentially could and if Chase can truly do this, they will clearly be ahead of their competition.

  • What do you think about the list that Chase put together?
  • Which one of these is most important?
  • What would you like to add to the list?

    I look forward to reading your comments!